Privacy Policy

Effective date: 2012
Last updated: August 9, 2026

Miracle Makers Home Care ("Miracle Makers," "we," "our," or "us") is a licensed home care agency serving families across Pennsylvania. We respect your privacy, and this Privacy Policy explains what information we collect when you visit miraclemakershomecare.com (the "Site"), contact us, or apply to work with us, how we use that information, and the choices you have.

By using the Site or providing your information to us, you agree to the practices described in this Privacy Policy. If you provide us with information about another person, such as a family member you are seeking care for, you confirm that you have their consent or the legal authority to do so.

A Note About Health Information (HIPAA)

This Privacy Policy covers information collected through the Site and our general communications. It does not govern protected health information that we receive or create in the course of providing home care services. That information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable Pennsylvania law, and is described in our Notice of Privacy Practices, which you may request by contacting our office using the details at the bottom of this page.

Information We Collect

Information you provide to us

When you fill out a form on the Site, call us, text us, email us, or apply for a position, you may provide us with information such as:

• Your name, phone number, email address, and mailing address, including city and state
• Information about the person who needs care, such as their age range, location, and the type of care or program you are interested in
• Payment or coverage context you choose to share, such as whether you are exploring Medicaid waiver services, ODP services, or out-of-pocket care
• Employment information if you apply to join our team, such as your work history, certifications, availability, and the contents of your application
• Anything else you choose to include in a message to us

Information collected automatically

Like most websites, we and our service providers use cookies and similar technologies to understand how visitors use the Site. This may include your IP address, device and browser type, the pages you view, how you arrived at the Site, and general location such as your city or region. We use analytics and advertising services, which may include Google Analytics and Google Ads, to measure Site performance and the effectiveness of our advertising.

How We Use Your Information

• To respond to your inquiry and connect you with the right team for the service you asked about
• To schedule assessments, coordinate care, and communicate with you about services
• To process employment applications and communicate with applicants
• To send you information you have requested and, where permitted, updates about our services
• To operate, protect, and improve the Site and our services
• To measure and improve our advertising and marketing
• To comply with licensing, program, and other legal obligations that apply to a Pennsylvania home care agency

Calls with our office may be monitored or recorded for quality and training purposes.

Text Messaging (SMS) Terms

Email Communications

Marketing emails we send will identify Miracle Makers as the sender and include a working unsubscribe link. You may unsubscribe at any time using that link or by contacting us, and we will honor your request promptly. Opting out of marketing email does not affect service-related messages, such as replies to your inquiry or scheduling communications.

Cookies, Analytics, and Advertising Choices

You can manage cookies through your browser settings, including blocking or deleting them, though some Site features may not work as intended without them. If Google Analytics is in use, you can opt out with the Google Analytics Opt-out Browser Add-on. You can manage the personalization of Google ads at adssettings.google.com, and learn about interest-based advertising choices generally at aboutads.info/choices.

How We Share Information

We do not sell your personal information. We share it only in the following circumstances:

• Service providers. We use trusted vendors to operate the Site and our business, such as website hosting, our customer relationship management platform, form processing, phone and text messaging services, email delivery, and analytics. These providers may process your information only to perform services for us.
• Care coordination and program administration. With your authorization or as permitted by law, we may share information with payers, managed care organizations, and Pennsylvania program offices, such as those administering Community HealthChoices or the Office of Developmental Programs, as needed to establish or coordinate your services.
• Legal requirements. We may disclose information when we believe in good faith that it is required by law, regulation, licensing obligation, subpoena, or other legal process, or to protect the rights, safety, or property of our clients, caregivers, the public, or Miracle Makers.
• Business transfers. If Miracle Makers is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the commitments in this Privacy Policy.

Data Retention

We keep personal information only as long as needed for the purposes described in this Privacy Policy, and afterward as required to meet our legal, licensing, and program obligations, resolve disputes, and enforce our agreements. Records related to the delivery of care and to employment are retained for the periods required by Pennsylvania law and applicable program rules.

Security

We use reasonable physical, technical, and administrative safeguards designed to protect your information, and the Site uses encryption (HTTPS) for pages where you enter information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away using the details below.

Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information from anyone under 18 through the Site, and we do not direct our marketing to children. If you believe a child has provided us personal information through the Site, please contact us and we will delete it.

Your Choices and Rights

You may contact us at any time to ask what personal information we hold about you, to request a correction, or to request deletion, and we will honor your request unless we are required to keep the information under applicable law or program rules. If you live in a state whose privacy law grants you additional rights, we will honor those rights as the law requires. We will never treat you differently for exercising a privacy right.

Links to Other Websites

The Site may link to websites we do not operate, such as our social media pages on Facebook and Instagram. Those sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. We encourage you to review this page periodically.

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